Interactive, Visual Product Documentation
Product Documentation is Broken and We're Going to Fix It
Is product training a major headache in your organization?
Are your employees and customers struggling to use your product?
Do your user manuals sit alone, unused and unappreciated?
If these are the issues you are experiencing in your organization then we might have some solutions that you would be interested in. Our approach to product training isn't right for every situation but we would be happy to speak with you to help you assess whether or not what we do would help alleviate some of your product training woes.
Below are some of the highlights of our company and our approach to interactive product training.
Experience
We have developed interactive training solution for 3D/4D ultrasound systems from GE Healthcare, Philips Medical Systems, and Siemens Medical Solutions, the three major manufacturers of 3D/4D ultrasound systems in women's health. Our training tools have become the standard for learning 3D/4D ultrasound on high end ultrasound systems.
Completeness
Our training solutions typically contain between 400-500 screens showing every step of the task we are trying to teach. Yes, we mean every step. Every button push. Every menu click. This is a level of clarity that we have never seen in any other training product out there.
Up To Date
All of our solutions are developed with a focus on keeping the content up to date for future versions of your product. Ever tried to update 20 training videos? It isn't practicle and therefore we don't use long form training videos. If the training can't be updated then its usefulness will be limited. Our systems are designed to keep your product training current.
Punctuality
Despite the massive amount of content we deliver we have consistently delivered training at or before product launch. This means that the training we develop is typically ready before he actual product ever ships to customers. Many organizations have used the our product training to train their own employees at the time of product launch.
Modular
All of our content is organized into modules that take between 5 and 15 minutes. Users can complete them in any order and in short study sessions.
Versioning
We can support multiple versions of your product. Built in version tracking allows your employees to have training materials for multiple product revisions in the same package. All they do is select the version of your product they are working with from a menu and all of the training modules update to display content for that specific version. Every step, every image matches the version of your product they are using.
Flexibility
We consistently adapt to last minute changes by engineering to product features and enhancements.
Multi-lingual
Our training system can currently be delivered in 7 languages.
Cross Platform
All of our training solutions are delivered in formats that can be viewed both on Windows and Macintosh computers.
Request a Consultation
Contact us for a free consultation. We will find out about your product, your organization and your needs. We will then work with you to decide if our services are good fit for your situation.
Our Delivery Platforms
We offer two options for delivering our training solutions:
Industrial Strength: The Blue Mango Learning System
The Blue Mango Learning System is our standalone application for viewing product training we develop. It is designed to gracefully present a lot of content in a clear, concise manner.
Blue Mango Light: ScreenSteps HTML Manual
If you would like to start with something a little less robust and a little cheaper we can create a ScreenSteps HTML manual for you. The lessons are visual and clear and can be viewed in most popular web browsers. In addition, if you decide you want to move up to the Blue Mango Learning System later on, all ScreenSteps lessons can be easily imported.